Contact us
From 26 January 2022 Hammersmith & Fulham Council delegated the administration of its pension benefits and the payment of LBHF pensions to Local Pensions Partnership Administration (LPPA).
LPPA are responsible for handling all pension enquiries from members of the LBHF pension fund and admitted bodies.
LPPA can be contacted via "My Helpdesk" as shown below. Members of the My Helpdesk Team have the knowledge and expertise to deal with a wide range of pensions enquiries.
Before you contact us regarding your pension or the member portal, please visit our Q and A's page.
Hammersmith & Fulham: FAQs • Local Pensions Partnership Administration (lppapensions.co.uk)
We will make every effort to provide you with a response as quickly as possible. In order for us to do so more quickly, please provide your national insurance number and date of birth (DD/MM/YY) with your enquiry.
By phone to the LPPA Helpdesk:
Phone on: 0300 323 0260
All calls are charged at the local rate.
Monday -Thursday 9am - 5pm
Friday 9am - 4pm
By post:
Sending original certificates:
Occasionally you may be required to send original certificates or other documents to LPPA. We recommend you do this via recorded delivery. If you use this method the documents will be returned to you in the same way.
Visiting:
LPPA Pension Services does not accept visitors to its offices but you can contact them via telephone or in writing using the contact us form as above.
The LBHF Pension Fund
However if you do need to contact the pension Fund direct you can do so by emailing pensions@lbhf.gov.uk
What happens if I change my address?
If you change your address, please contact us.
What happens if I change my bank or building society details?
If you change your bank or building society details you must let us know by completing the change of bank details form, found in our resources section.
What happens if I move overseas?
We can continue to pay your pension to a UK bank or building society account.
We may be able to make payment via an International Payment Service for which you may have to pay a small monthly fee. This is available for most but not all countries and you need to be aware that the amount of pension you'll receive each month will depend on the exchange rate at the time of each payment. If you would like to have your pension paid to an overseas bank account please contact us for a form.
How will my divorce impact my pension?
You and your partner will need to consider how to treat your pension as part of any divorce/dissolution settlement. More information can be found on Gov.uk here.
Life cover
As a member of the Scheme you have valuable life cover, which for most members includes a lump sum paid on your death. If you have not completed an Expression of Wish form setting out your payment preferences, or if you would like to make any changes following a previous Expression of Wish, you can find a template form on our 'Resources' page.